Student Success and Outcomes-Based Learning Support Services
Applications and processes to enable teaching, learning, and placement tied to explicit outcomes and achievements
ECoach at the University of Michigan
University of Michigan
User: Higher education
Goal: Provide tailored coaching at scale and timely feedback to students on how to succeed in a course.
Challenge: In large, introductory courses with hundreds of students, one-on-one interaction between instructors and students is difficult or even impossible.
Solution: Free, personalized coaching tool that helps bridge the communication gap between students and instructors to increase student motivation and engagement in the course. Uses knowledge of dozens of instructors, hundreds of students, and behavior change experts.
Learning Impact: ECoach has reached more than 23,000 students and 60% of all current undergraduate students at the University of Michigan. Multiple research studies (2014, 2018, 2021) have shown that students who use ECoach earn higher grades (up to a third of a letter grade, on average) than students who don’t and that students who use ECoach more earn higher grades than those who use it less. Students who use the Exam Playbook scored 3-4 percentage points higher on an exam. ECoach has also been designed to support large-scale educational research.
Digital Graduation Predictor and Virtual Counselor
Microsoft and Forsyth County Schools
Goal: Achieve a 100% graduation rate.
Challenge: District-wide need for a real-time way to recognize at-risk students and track progress toward graduation.
Solution: Data-driven Academic Virtual Assistant (AVA) built with tools from Microsoft and open standards (OneRoster with future plans for Caliper Analytics and CASE). AVA is tied into the district's data warehouse that has 10 years of student data.
Learning Impact: Tracking data for all 51,400+ students in Forsyth County Schools, AVA has eliminated the manual effort to identify and assist at-risk students, saving over $300,000 in staff resources and time. Counselors get a weekly email report of at-risk students that allows them to drill down for more detailed information, including the individual student's graduation map. Students can also see their data so they can take action. AVA uses a chatbox to talk to students and makes counseling available 24/7. Helped boost the 2020 graduation rate by 2 percentage points (increased from 94% to 96.14 percent). Past student data helps predict future student success; up to 97% accuracy about which students will graduate.
How Tier2 SEL Intervention
Successfully Re-Engaged Avoidant Students Built Resilience and Positively Impacted Grades and Attendance
EmpowerU and Minnetonka High School
Goals: Increase access to social and emotional learning (SEL) and mental health support without a heavy lift on current staff or the need for additional hires. Develop something that is transformational with an eye to providing more access and equity.
Challenge: Not enough people, time, or space in a student's day to take a struggling student from a place of anxiety, depression, and avoidance to one of resilience and persistence. Gaps in Tier 2 SEL and mental health interventions.
Solution: Daily online tech-enabled content delivered over an extended period of time—long enough for students to be able to recall, retrieve, and apply concepts—with 1:1 personalized support to develop a relationship with each student. Provides an easy-to-follow enrollment toolbox to onboard students.
Learning Impact: EmpowerU students complete the course at an 88% completion rate. This compares to industry standards of 5-30% completion rates for SEL online courses. More than 93% of students who complete EmpowerU’s online program make a dramatic shift from discouragement and anxiety to improved wellbeing, motivation, and hope and 98.5% would recommend to a friend. Students go up an average of 1.8 stages of change in each of the four goals they set in each area fro pre to post EmpowerU.
INVALSI Develops a Formative Assessment Project with TAO
to Address COVID-19 Learning Loss and Measure Student Progress in a Hybrid Learning Environment
Open Assessment Technologies and INVALSI
User: K-12, higher education
Goal: Administer formative online assessments to track student performance.
Challenges: The government decided to suspend all achievement tests, which means they didn't have a way to measure or understand learning loss. Concerned about increased inequities across the school system for those who don't have access to digital tools.
Solution: INVALSI created new formative staged adaptive tests aligned to the national curriculum; analyzed the information collected along with data with past summative tests to help inform teaching and learning. Used open-source solution TAO Cloud, which is built on IMS standards (LTI and QTI) to accommodate innovative testing formats and items to measure 21st-century skills.
Learning Impact: INVALSI now has an assessment system that has both summative and formative aspects. Item banks are linked with longitudinal data. One of the advantages of doing the staged adaptive tests is that INVALSI gets specific information about each one of the competencies aligned to the national curriculum and they can quickly get the results to the teachers who could then address any learning loss with the data provided.